Patient Surveys

Oundle Medical Centre responds to feedback from patient surveys

We’d like to thank everyone who took the time to complete our recent survey and the National GP Survey.

Both showed improvements on last year’s results with figures for the National GP survey being up on all 13 measures.

In the national survey those rating their overall experience as good went up 18% to 58% while we were in line with Integrated Care Board figures for both being easy to contact using the website (up 15% to 45%) and patients knowing the next step after contacting us (a rise of 19% to 80%).

oundle surgery

Our own patient survey results this year showed:

  • 72% of respondents were offered an appointment (up 9%)
  • 30% of respondents said that their overall experience of our service was good or very good (up 2% from last year)

Patients were more satisfied than in previous years in five key areas including having their issue resolved (up 6 points), being satisfied with the service and likely to recommend our practice (up 3 points each).

Both surveys contained similar questions and this year 104 people responded to our surgery questionnaire (down 88%) from last year’s 873 respondents. The National GP survey received 114 responses – a 38% completion rate. The surveys highlighted general areas of concern around access and continuity of care. We will continue to monitor the situation so we can make further improvements where possible.

Recent changes we have made include:

  • The appointment of a Practice Manager
  • Reviewing our triage system
  • The installation of a new Health Kiosk
  • The recruitment of an additional GP
  • The development of a new, more user-friendly website, which should launch soon.
  • More prebookable appointments coming this autumn

Lead GP, Dr Laura Brennan said: ‘Both the Lakeside and National GP Surveys give us valuable feedback and statistics so thank you to everyone who took part. 

‘We have introduced accountless access to Anima, our online platform,which makes it easier for registered patients to get in touch and we look forward to further developments with the NHS App and what it should mean for patient access. We have read the many comments that patients have taken the time to submit and continue to work closely with our Patient Participation Group.’

Published: Jul 15, 2025

GCM: INDEX - News and Newsletters

BACK TO MAIN MENU