Request an Appointment

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England to give patients quick and accessible care and ease pressure on GP services. Pharmacists can now treat and prescribe medication for the following common conditions and ailments:

• Earache – 1 to 17 years
• Impetigo – 1 year and older
• Infected insect bites – 1 year and older
• Shingles – 18 years and older
• Sinusitis – 12 years and over
• Sore throat – 5 years and over
• Uncomplicated urinary tract infections – Women 16 to 64 years

You can get treatment for these conditions by visiting the pharmacy or contacting them virtually. 

GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

For more information please see the Department of Health and Social Care website

Pharmacists can also can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit the NHS find a pharmacy service

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.

If you're not sure if you should take care of your illness yourself, you can call us on 01832 273 408 or get medical advice from from the NHS 111 website or call 111

Information and advice for travelling abroad.

Visit our Travel Information page

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Many conditions can be treated without the need to see your GP.

Please use the NHS Symptom checker

Please make a selection to reveal who's best to deal with your condition.

Anima is the quickest and most convenient way for you to contact us. It opens on weekdays at 7am. We have a clinical capacity and so it will close when we reach that. However, it may reopen in the late morning once all the initial cases have been triaged. 

You can get in touch with us using our online consultation platform called Anima.

The easiest way to submit a request for a medical condition is through Anima

However you get in touch you will be asked for a brief description of your condition and a contact number by one of our care navigators.

If not, you can get in touch either on the phone or in person.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01832 273 408 as soon as possible, and at least 30 minutes before your appointment time. 

You can cancel online either by submitting an admin request via Anima or else using SystmOnline if you are signed up to the service and also through your appointment reminder text.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

While we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you feel that you do need a home visit please call our care navigators. 

You should only request a home visit if you are housebound.

Home visits are carried out by our Community Advanced Nurse Practitioner, or a GP if appropriate. 

If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.

NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone, use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

If you require urgent medical attention that isn't life-threatening, you can go to an urgent treatment centre. These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.

To find your nearest urgent treatment centre and check opening times, visit 'find an urgent treatment centre'

Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.

Less severe injuries can be treated at urgent care centres.

To find your nearest A&E, visit 'find an A&E'