Patient Newsletter: Spring 2023
Lakeside Healthcare is a Partnership of practices, owned and operated by GP Partners to deliver the healthcare needs of over 170,000 patients across Northants, Lincolnshire and Cambridgeshire. With more than 500 employees, a Research Team and established education and training, we are committed to delivering a quality service to our patients and communities.
Our team, in common with GP practices nationwide, is working hard to respond to an increase in demand.
Each month, on average, our team:
- Delivers 7,777 appointments
- Handles 6,013 telephone calls
- Scans, codes and reviews 4,215 letters
- Receives and processes 2,370 test results
- Processes 1,774 prescriptions
- Deals with 513 online Doctrin consultations
- Makes 350 referrals
In addition, we perform home visits, support medical students and train staff. This winter we also delivered over 2,250 flu vaccinations.
To cope with capacity issues, over the past 18 months, we have also installed a new telephone system and introduced Doctrin, our online platform.
Please help us by letting us know if you are unable to make your appointment as each month around 150 patients do not attend as scheduled.
We hope these statistics demonstrate both the scale of demand we are facing and the hard work and dedication of our team to keeping our patients healthy.
Thank you for your understanding and continued support.
(Figures based on workflow between October and December 2022)
More About Doctrin
There’s lots of reasons to try Doctrin which gets great patient ratings and feedback. Visit our website for more information on how to use it. Simply click on the Doctrin wording in the top right corner of the homepage.
It allows patients to seek advice for:
- Non urgent medical conditions
- Medicine/prescription queries
- Healthcare and self care advice
- Easy to use
- Detailed questionnaires
- Saves waiting in a telephone queue
- Can be easily accessed from mobile devices
- Open during surgery hours
- Triage to most appropriate team member
- Very popular with patients
- Attracts great feedback ratings.
Since we launched the platform our team has delivered over 9,000 Doctrin consultations for patients aged from newborn to 92 years old!
Here’s how users rate it:
- 89.7% were met with compassion
- 87.3% would recommend the platform
- 83.4% received sufficient information
Oundle staff receive Long Service Awards
Congratulations to the staff members at the Oundle Medical Centre who have received Long Service Awards. Find out more via our news article
Introducing our new GP
We are looking forward to Dr Raj Naidoo joining our team at Oundle soon.
He said: 'I studied medicine in South Africa and then completed my GP training in Hertfordshire. I practiced as a GP Partner in Northampton for 10 years and ran a successful medical centre in Johannesburg for five years. I am passionate about family medicine and am excited to join the team at Oundle in May.' Staffing news:
We would like to wish Dr Kathryn Newell all the very best for the future as she plans to retire at the end of June. Dr Newell has given over 23 years' sterling service to our surgery and community and we will miss her immensely.
Experienced healthcare manager Mandy Black has been appointed Northants Area Manager, overseeing our site alongside sister practices in Corby and Kettering. Congratulations also to Kirsty Knight who is our new Patient Services Manager.
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