We are introducing more appointment options to help with demand

In response to continued feedback from patients, the National GP Survey and our CQC inspections, we have recognised the current appointment system at Lakeside Healthcare Oundle is not meeting the demands of our patient population and therefore in collaboration with our team, we have made adjustments to our appointment system.


Face to face / same day appointments:

We now offer patients the choice of whether they would like to be seen face to face or by telephone consultation. Please telephone our patient services team from 8am to book. Once the daily allocation has been filled you may be offered a future appointment or signposted to a more appropriate service.


Prebookable appointments:

We now offer a number of prebookable slots which will be released throughout the week and can be secured by calling the patient services team.


Online consultation:

Our online Doctrin platform is open during normal working hours for non-urgent, routine queries. If after reviewing your case we need to see you, you will be offered an appointment, otherwise this will be dealt with via Doctrin. Doctrin is not a pathway for requesting appointments.

For more information on Doctrin click here


Contacting us by telephone:

If you wish to contact us by telephone for a non-urgent query then please get in touch outside of the 8am to 11am window where we have the longest waiting times.


About our team:

We are here to ensure you get the right care from the right healthcare professional at the right time. The practice team is made up of a range of healthcare professionals with the expertise to help treat a range of conditions.

You might not always need to see a GP. Our nurses, pharmacists and healthcare assistants are all trained professionals who can diagnose and treat a range of conditions, helping you to get advice or treatment sooner.

The Patient Services Team is trained to know about the care and services available to you. Members can talk to you in confidence about your health problem and book you an appointment with the right healthcare professional or service at the right time.

Healthcare assistants can assist with a range of clinical duties, for example, blood pressure checks and ECGs under the guidance of the wider healthcare professional team.

Social prescribers work in partnership with GP practices and can help connect you to local community services and support networks to help you have more control over your health and wellbeing. This might include introducing you to a community group, a new activity or local club. Or they might help you find legal advice or debt counselling. They can assist you with finding relevant information and guidance.

Practice nurses support many long-term conditions, run clinics and health checks and can treat minor health problems and injuries.

Clinical pharmacists are experts in medicines and can help with prescription enquiries and carry out medication reviews.


External services:

It may be that an in-house referral is not appropriate therefore an outside agency such as a community pharmacy, a charity, specialist service or NHS 111 is more appropriate. We work in conjunction with a variety of agencies and organisations to get you the right source of help.

Published: May 9, 2023

GCM: INDEX - News and Newsletters