How to Make and Cancel an Appointment

Making an Appointment

Urgent Appointments

Each day we will have an allocated Duty Doctor, they have appointments available that are bookable on the day for any urgent acute conditions, these appointments can be Face to Face or via the telephone. Once all of these appointments have been booked you may be signposted to 111 or the local urgent care centre.

Non-Urgent or Routine Appointments

All attendances at the surgery are by appointment. To make an appointment ask at the reception desk or telephone 01832 273 408.

Routine appointments are bookable up to 2 weeks in advance subject to availability, you may have to wait longer if you wish to see a particular GP.

If you need to make an appointment in advance due to work commitments or arrangements for transport please advise the receptionist who will look for an appropriate appointment.

Each time you make an appointment you will be asked for a brief description of the problem so that we can make sure that you get an appointment with the most appropriate healthcare professional.

Appointments are usually booked at 10-minute intervals but we realise that some problems may take longer than others, if the surgery does not run to time, please be patient.

You can also book a telephone consultation with a doctor, they will ring you on the telephone number you have given, and the receptionist will be able to only advise an approximate time for the call back (for example AM or PM)

Online Consultations

We offer an online consultation service via Doctrin. See the Doctrin page for more information.

Booking by Phone

To make an appointment call 01832 273 408 on weekdays between 8am to 6:30pm.  

All calls to the practice, both incoming and outgoing, are recorded for training and monitoring purposes.

Urgent Attention Out of Normal Hours

If you require urgent medical attention when we are closed, you should dial:

• 999 – In Cases Of Emergency (Please use responsibly)
• 111 – If you require urgent medical help or advice, but it is not life-threatening.

Text Reminder Service

To assist patients in remembering to keep their appointments we are able to offer a SMS text reminder service. The service will send you a reminder text message between 3 and 7 days prior to your appointment. If you wish to use this service please let us know your current mobile telephone number.

NHS 111 Service

NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.

When to use it You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. You should call 111 if:

• it’s not a 999 emergency
• they think they need to go to A&E or another NHS urgent care service;
• they don’t think they can wait for an appointment with their GP; or
• they don’t know who to call for medical help.

For immediate, life-threatening emergencies, people should continue to call 999. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How does it work? 

111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you. People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.

The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Enhanced Access Service

From Saturday 1st April 2023 the Extended Hours and Extended Access services amalgamated to become a new Enhanced Access Service.

We're here for you evenings and weekends

Evening and weekend appointments are available at this GP practice or at an NHS service nearby. 

Please contact us to book an appointment at these times.

Learn more about the Enhanced Access Service