How to Make and Cancel an Appointment
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Use the SystmOnline Support Centre before you call us
Due to the COVID-19 outbreak, how you contact us is different. We have implemented a total triage model as per NHS England guidance. This is to limit face-to-face contact, whenever possible, to protect patients and staff and help stop the spread of COVID-19. Please be aware you will not be given an exact time for when the GP will contact you but may be offered a timeframe eg morning or afternoon during which the GP will call. If the GP feels it is clinicially appropriate and necessary you will be seen face to face and asked to attend the surgery. We are still seeing patients face to face, where necessary.
The Practice remains open and if you need to contact your GP, please ring us on 01832 273408. Our opening hours are 8 am - 6.30 pm Monday to Friday.
To protect you from COVID-19, the GP will try to help you remotely and then may see you face-to-face, if deemed clinically necessary and appropriate.
The Surgery is usually open on the first two Saturdays of each month between 8am and 11am. These appointments are pre-booked telephone appointments only which are available four weeks in advance. Please note that the Saturday Surgery is a restricted service – the Doctors will not do home visits and the dispensary will be closed.
Text Reminder Service
To assist patients in remembering to keep their appointments we are able to offer a SMS text reminder service. The service will send you a reminder text message between 3 and 7 days prior to your appointment. If you wish to use this service please let us know your current mobile telephone number.
If you wish to attend an appointment at the GP Hub, please be aware that you will need to consent to record sharing. Please see the attached GP Hub Poster
Booking by Phone
To make an appointment call 01832 273 408 on weekdays between 8.00am & 6.30pm.
Please note that all calls to the practice, both incoming and outgoing, are recorded for training and monitoring purposes.
Urgent Attention Out of Normal Hours
If you require urgent medical attention when we are closed, you should dial:
- 999 – In Cases Of Emergency (Please use responsibly)
- 111 – If you require urgent medical help or advice, but it is not life threatening.
NHS 111 Service
NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.
NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.
When to use it You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. You should call 111 if:
- it’s not a 999 emergency
- they think they need to go to A&E or another NHS urgent care service;
- they don’t think they can wait for an appointment with their GP; or
- they don’t know who to call for medical help.
For immediate, life-threatening emergencies, people should continue to call 999. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How does it work? 111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you. People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
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