How to Make and Cancel an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.

Please use the NHS Symptom checker

Please make a selection to reveal who's best to deal with your condition.

 

Self-care at home

You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.

If you're not sure if you should take care of your illness yourself, you can call us on 01832 273 408 or get medical advice from 111.nhs.uk or call 111. 

 

Speak to a pharmacist

Pharmacists might not be your first thought for medical advice, but they have the right training to ensure you get the help you need. They can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.

To find your nearest pharmacy and check opening times, visit 'find a pharmacy' 

 

Book an appointment and get healthcare advice from us

Welcome to Anima, our online consultation platform

You can use Anima to submit routine Medical and Administrative requests.

Click here to access Anima.

It should not be used for urgent or emergency requests, so if you need immediate attention please call 999 or use local emergency care providers.

Submitted forms will only be read during surgery hours and not on evenings, weekends or bank holidays.

 

Who can use it?

If you are a registered patient with us you are welcome to submit an Anima request during platform opening hours.

There is no need to create an account.

If you are not a registered patient please click here to register.

 

How do I use it?

You will be asked to submit your name, date of birth, postcode and telephone number. You can then fill in a questionnaire about your query. The more information you give us, the better we will be able to help you.

If you are contacting us about any of the following queries, please select the Admin option:

  • A doctor's letter
  • A fit (sick) note
  • A referral follow up
  • Test results
  • Any other type of admin query
 

What happens next?

Our clinical team reviews all the requests submitted and they are prioritised according to clinical need. You may be offered an appointment, asked for more information, given a prescription or directed to either a member of our team or another source of help and advice.

We will contact you by phone, text or email with the next steps.

Please do not submit multiple requests about the same issue, or contact the surgery direct for updates as we will contact you.

 

Book a routine appointment

If your condition is non-urgent, you have the option to book a routine appointment up to two weeks in advance with a doctor. Our nurse appointments are generally available up to six weeks in advance. Nurses based at our practice treat patients for a wide range of common conditions. Tell us if you want someone to accompany you during an examination or need a private room to discuss any matters.

Ways to book a routine appointment:

 

Book an urgent appointment (same day)

If you have an acute medical issue or feel you need to be seen today, call us on 01832 273408 or visit in person and speak to a receptionist.

When you call, our receptionist will ask for a brief description of your acute medical issue and a contact number. An appointment may be booked, or a clinician may call you back at a pre-arranged time to discuss the best course of action. Depending on the nature of your medical issue, resolving it over the phone may be possible, or if needed, we'll arrange an appointment later in the day.

Find information about practice opening and closing times

 

When to contact NHS 111

NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can call 18001 111 on a textphone, use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

 

When to visit an Urgent Treatment Centre

If you require urgent medical attention that isn't life-threatening, you can go to an urgent treatment centre. These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.

To find your nearest urgent treatment centre and check opening times, visit 'find an urgent treatment centre'

 

When to go to A&E and 999

Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.

Less severe injuries can be treated at urgent care centres.

To find your nearest A&E, visit 'find an A&E'

 

When we're closed

If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.

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