Patient Services is a new secure system that will directly interact with your clinical medical record. This new system is already active and you can begin using it immediately after registration. With it, you will be able to:

Register at the surgery in person

Our Online Services, available for patients aged 16 and over, allows you to book appointments, order repeat prescriptions and view your medical records online. The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.

All you need is a unique Username and Password.

To get these, simply come along to the surgery, and our staff will be happy to provide them for you. You will need to provide the reception staff with photographic proof of identification such as a Passport or Driving Licence, along with proof af address documentation, such as a bank statement or utility bill.

Alternatively, you can print these documents below and bring them along to the surgery: Please ensure you read the information carefully, prior to filling in the forms.

Lakeside Online Records Access - Information Pack.docx

Lakeside Online Access Form.docx

Once you have them, simply log-on via our website or by clicking here.  You will be asked to change your password to something more memorable for you.

You can then register and use our service online, making future repeat prescriptions or appointments much easier and more convenient.

Please note: Online access is only available within the UK. If you are attempting to login from abroad you will not be able to log in.

Problems logging in

If you are experiencing issues with online access, please email the surgery on and one of our admin team will be happy to assist you.

Passwords provided to you are case sensitive, and should be input carefully upon login. You will then be prompted to change the password to something memorable to you, using a combination of uppercase, lowercase and numeric values.

We strongly advise you to input your username and password each time you log in, regardless of your browser remembering your details. This is the most common logon issue, especially when patients share a PC or laptop.