MAKING AN APPOINTMENT

You can now book your apppointments ONLINE using  SystmOnline

To find out more information and to register for this service, please click here

 

Appointments

From Monday 6th November 2017, the way we book our appointments to see a Doctor have changed.  In response to feedback from patients and in order to use GP time more efficiently we will no longer have routine appointments that are released on the day.  All routine appointments will be pre-bookable, taking away the need for patients to call back on the day they wish to be seen. We will stagger the release of appointments with 1/3 being bookable 3 weeks in advance, 1/3 bookable 2 weeks in advance and the remaining 1/3 bookable 1 week in advance.

We will continue to have a Duty Team which will consist of a Doctor and an Advanced Nurse Practitioner. They will be available to see patients that have become acutely ill and require an urgent same day appointment. You will be offered the next available appointment. The Duty Team should not see you if your symptoms are non-urgent or chronic.

The Surgery is open on the first three Saturdays of each month between 8am and 11am. This clinic is for pre-booked appointments only which are available two weeks in advance. Please note that the Saturday Surgery is a restricted service – the Doctors will not do home visits and the dispensary will be closed.  

Appointments are offered for 10 minutes and can be made in person at reception, by phone or online. Should you wish to see a specific Doctor we will be happy to make an appointment with the GP of your choice but it may be necessary to wait longer for this appointment. Our reception team have recently undertaken care navigation training that has been set up to help non-medical staff safely direct your request to the most appropriate healthcare professional. Please be aware you will be asked for a brief description of your symptoms to enable them to do this; you don’t need to provide this information if you don’t want to but it can help us ensure you see the most appropriate health care professional for your needs. You may not need to see a Doctor in every case as our team of nurses provide a range of specialised clinics and services. To see a nurse you can book up to 2 weeks in advance.

 

If you wish to attend an appointment at the GP Hub, please be aware that you will need to consent to record sharing. Please see the attached GP Hub Poster.docx

 

Booking by Phone

To make an appointment call 01832 273408 on weekdays between 8.00am & 6.30pm.  

 

Urgent Attention Out of Normal Hours

If you require urgent medical attention when we are closed, you should dial:

  • 999 – In Cases Of Emergency (Please use responsibly)
  • 111 – If you require urgent medical help or advice, but it is not life threatening.
 

NHS 111 Service

NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.

When to use it You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. You should call 111 if:

  • it’s not a 999 emergency
  • they think they need to go to A&E or another NHS urgent care service;
  • they don’t think they can wait for an appointment with their GP; or
  • they don’t know who to call for medical help.

For immediate, life-threatening emergencies, people should continue to call 999. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How does it work? 111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you. People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.

The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

 

Home Visits

To request a weekday home visit you must call us on 01832 273408 before 10.00am. If you are suffering with chest pains, breathing problems or severe abdominal pain, please make sure that you inform the receptionist.

A Doctor or Nurse will be asked to phone you back in the first instance to assess your condition. Home visits are time consuming for the Doctors so you are encouraged to attend the surgery where ever possible.