Benefits for Patients
- 24/7 access
- Easy to use system that is accessible from anywhere
- Response within 1 working day
- Another way to contact us rather than by telephone
- Less need to travel to the surgery
- Easy access to healthcare advice and guidance
- Triage to the most appropriate professional
- Improved continuity in care and integration with multi-disciplinary professionals allowing staff to collaborate with clinical colleagues for clinical cases
- Meets national standards to provide 25% of our appointments digitally
For admin and medical staff:
- Same interface for inbound and outbound patient communication
- Digital follow up reduces outbound phone calls to patients
- Better workload balance within and across units
- Shared Group resources can support multiple practices
- Uniform way of working increases the quality of care
For Lakeside Healthcare Group
- It is a ‘strategic fit’ with Lakeside Healthcare Group’s vision of providing enhanced healthcare
- It integrates with the NHS App which means it can be accessed quickly through mobile devices
- It has automated medical questionnaires which are tailored for UK primary care which are revised on a continuous basis
- We will help develop the UK system in partnership with Doctrin
- It provides an effective method of triaging patients to the most appropriate clinical pathway from the ‘front end’ of the platform
- It allows for an enhanced flow of patient information, with the facility for different clinicians, across disciplines or sites, to collaborate, either on individual cases or across disciplines.
- It provides a seamless ‘patient-centric’ service allowing effective handover between functions and services
- It allows collaboration across sites
- It complements the QOF (Quality and Outcomes Framework) allowing us to track the effectiveness of service we deliver
- It has a range of functionality, for both patients and healthcare professionals
- It is easy to use
- We can implement it at different sites through a simple process
- Its statistical and analytical tools mean that we have an effective feedback loop on our performance, areas of development and emerging trends.
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