• It is a ‘strategic fit’ with Lakeside Healthcare Group’s vision of providing enhanced healthcare
  • It integrates with the NHS App which means it can be accessed quickly through mobile devices
  • It has automated medical questionnaires which are tailored for UK primary care which are revised on a continuous basis
  • We will help develop the UK system in partnership with Doctrin
  • It provides an effective method of triaging patients to the most appropriate clinical pathway from the ‘front end’ of the platform
  • It allows for an enhanced flow of patient information, with the facility for different clinicians, across disciplines or sites, to collaborate, either on individual cases or across disciplines.
  • It provides a seamless ‘patient-centric’ service allowing effective handover between functions and services
  • It allows collaboration across sites
  • It complements the QOF (Quality and Outcomes Framework) allowing us to track the effectiveness of service we deliver
  • It has a range of functionality, for both patients and healthcare professionals
  • It is easy to use
  • We can implement it at different sites through a simple process
  • Its statistical and analytical tools mean that we have an effective feedback loop on our performance, areas of development and emerging trends.

For patients

  • Less pressure on telephones
  • Patients may only need signpost information, not triage
  • Switchboard routes patients to the correct professional, bypassing reception
  • Digital consultations mean less patient travel to surgery
  • Increased continuity in care with designated waiting rooms and handovers to other/multiple practitioners
  • Uniform patient experience across Lakeside Healthcare Group’s practices

For admin and medical staff:

  • Same interface for inbound and outbound patient communication
  • Digital follow up reduces outbound phone calls to patients
  • Better workload balance within and across units
  • Shared Group resources can support multiple practices
  • Uniform way of working increases the quality of care