Apr 20

SMS Reminders

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In: Patient Feedback

Comments Off on SMS Reminders

We have recently started to use a new SMS provider to send SMS reminders. You will see that you are able to respond to SMS messages to cancel appointments and provide feedback for our NHS Friends and Family Test.

As with any new system, we have experienced a few hiccups where the system does NOT send an instant “confirmation of appointment” text. Instead, these are sent ONE WEEK before your appointment. Any appointments you book within a week are not affected. If you are booking an appointment over a week in advance and require an instant text, please let one of our receptionists know, and they can manually send an SMS confirmation. Please know that by doing this you will receive multiple reminder SMS messages.

We value your feedback and have requested that our new provider change this so that confirmation messages are sent on the same day. We appreciate your patience until this is fixed.