Oundle Surgery News
We are looking to recruit a flexible, motivated and hardworking person to join our Reception team at our busy GP practice in Oundle. This is a part time (25 hours per week) permanent position.
The successful post holder will communicate effectively when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way. The need to work competently and under pressure is essential. To have good communication skills and work well as a team is also essential. Experience of working within in a GP Surgery and knowledge of Systmone, our clinical database is desirable, although not essential.
For more information on the role and how to apply, please see the supporting information below.
Closing date for applications is 5pm on Friday 22nd September 2017.
Following feedback from patients and staff, we are pleased to inform you that our new telephone system will be installed this weekend and will be live from MONDAY 22 MAY 2017.
This will address the issues you have made us aware of, and as always we appreciate your feedback. The new system will have options for:
- Health care professionals
- Booking appointments, requesting home visits and general enquiries
- Cancelling appointments
- Test results (between 2pm and 5pm Monday to Friday)
- Repeat prescriptions (between 9am and 11am Monday to Friday)
The new system will provide call recording facilities as well as allowing callers to hear their position in the queue.
All existing phone numbers for the practice (appointments, enquiries, prescriptions) will still work, but from Monday 22 May will redirect callers to the appropriate part of the phone system. We would ask that people start to use 01832 273408 as the main number for the practice in the future.
Please note that surgery will be closed on MONDAY 1st MAY and MONDAY 29th MAY.
Please ensure that repeat prescriptions needed before each bank holiday Monday are ordered by 11am on the Wednesday prior to the Monday for collection on the Friday.
If you need medical attention during the period we are closed, please dial 111 or for a life-threatening emergency, dial 999.
We want you to have the best possible experience of care at the Lakeside Healthcare at Oundle surgery. The NHS Friends & Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
“How likely are you to recommend Oundle Medical Practice to friends and family if they needed similar care or treatment?”
From 15th March to date, we have received 59 responses to this question. 51 responses indicated “Extremely Likely or likely.
We have recently started to use a new SMS provider to send SMS reminders. You will see that you are able to respond to SMS messages to cancel appointments and provide feedback for our NHS Friends and Family Test.
As with any new system, we have experienced a few hiccups where the system does NOT send an instant “confirmation of appointment” text. Instead, these are sent ONE WEEK before your appointment. Any appointments you book within a week are not affected. If you are booking an appointment over a week in advance and require an instant text, please let one of our receptionists know, and they can manually send an SMS confirmation. Please know that by doing this you will receive multiple reminder SMS messages.
We value your feedback and have requested that our new provider change this so that confirmation messages are sent on the same day. We appreciate your patience until this is fixed.
We are pleased to inform you that we have a new salaried GP starting at the surgery. Dr Ian Cash will be working 8 sessions a week, and will be available for clinics on Mondays, Wednesdays, Thursdays and Fridays.
Dr Cash will be joining us on the 24th April, and we hope you join us in welcoming him to the surgery.
We are pleased to inform you that we have filled our Practice Manager role at the surgery, and welcome Bruce Bonar to the post.
Bruce is an experienced Practice Manager coming from another surgery in Peterborough. Bruce starts with us on the 10th April, and we hope you join us in welcoming him to the surgery.
We are pleased to now offer payments by card. Previously, we have only accepted cash or cheque. Credit card transactions will incur a £1.00 non-refundable charge. This is due to credit card companies charging us extra fees for these transactions. There is no charge for debit card transactions.