The Appointment System
Our aim is to ensure that every patient requesting an appointment is able to speak to the most appropriate Doctor or member of our medical team based on their clinical need and usually within 48 hours of a making their initial appointment request.
We have a number of weekday appointments which can be booked up to four weeks in advance. In addition, we always retain a number of appointments to be booked on the day. These are released onto our computer system at 8.00am each morning, although please be aware that before 9.00am is when our telephone lines are at their busiest.
The Surgery is open on the first three Saturdays of each month between 8am and 11am. This clinic is for pre-booked appointments only available two weeks in advance. NB. The Saturday Surgery is a restricted service – the Doctors will not do home visits and the dispensary will be closed.
Appointments are offered for 10 minutes and can be made in person at reception, by phone or online. Should you wish to see a specific Doctor we will be happy to make an appointment with the GP of your choice but it may be necessary to wait longer than 48 hours for this appointment.
You may not need to see a Doctor in every case as our team of nurses provide a range of specialised clinics and services. To see a nurse you can book up to 2 weeks in advance.
Booking By Phone
To make an appointment call 01832 273408 on weekdays between 8.00am & 6.30pm.
You can request appointments by using the internet once you have registered for this service. If you are registered for Patient Access, click the SystmOnline link below:
If you wish to register for Patient Access you first need to visit the surgery bringing one piece of photo identification. The receptionist will then apply for your Patient Access and you will subsequently be sent a Registration Letter with your User ID and PIN Number enabling you to access the online appointment system.
NB. Appointments booked on-line are for routine appointments only. All other appointments for minor surgery and cervical cytology must be made by telephoning the Surgery.
To request a weekday home visit you must call us on 01832 273408 before 10.00am. If you are suffering with chest pains, breathing problems or severe abdominal pain, please make sure that you inform the receptionist.
A Doctor or Nurse will be asked to phone you back in the first instance to assess your condition. Home visits are time consuming for the Doctors so you are encouraged to attend the surgery where ever possible.
Urgent Attention Out of Normal Hours
If you require urgent medical attention when we are closed, you should dial:
- 999 – In Cases Of Emergency (Please use responsibly)
- 111 – If you require urgent medical help or advice, but it is not life threatening.
NHS 111 Service
NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.
NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.
When to use it You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. You should call 111 if:
- it’s not a 999 emergency
- they think they need to go to A&E or another NHS urgent care service;
- they don’t think they can wait for an appointment with their GP; or
- they don’t know who to call for medical help.
For immediate, life-threatening emergencies, people should continue to call 999. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How does it work? 111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance they will arrange for one to be sent to you. People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere. Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.